What to check when you experience service issues with your satellite downlink


Hereby to explain what you should check and measure at the Satellite downlink when you experience service/satellite reception issues.


Always keep a spectrum analyser 365/24/7 permanently running in live+max+min hold, like we always do, on the carrier(s) you are receiving. This is so that you can check for any possible local reception problems with the carrier(s).

Here is an example of our spectrum analyser when an airplane flew through our downlink beam (26 Feb 2016).





If you experience this then go to  www.flightradar24.com and check the air traffic near the downlink in the direction of the satellites to see if this could be the reason for your reception issue.

If you are near an airport with many air movements, then  you can expect similar issues.

Email the plot to us here in EVC via email evc@eurovision.net or send it via Telegram chat https://t.me/EurovisionEVC so we can check with our downlink.

We have multiple downlinks from all our teleports so we can see if the problem is your downlink or satellite/transmission related.



Check the Novelsat Demod for frame errors.


This needs to be zero at all time. Please clear these prior to any transmission and check whenever you have (video/audio) issues if the counter increased.

Email the snapshot to us here in EVC via email evc@eurovision.net or send it via Telegram chat https://t.me/EurovisionEVC so we can check with our downlink.



Check the Novelsat Demod for events in the event log.



This needs to be empty at all time. Please clear these prior to any transmission and check whenever you have (video/audio) issues if there are any events listed.

Email the snapshot to us here in EVC via email evc@eurovision.net or send it via Telegram chat https://t.me/EurovisionEVC so we can check.

Make sure that the date and time is correctly synced to GMT.


If you don’t have a C band filter (or one that doesn’t suppress it enough) then it will be a similar outage time. just a different response on your spectrum analyser (see below).


You can see here 9 negative spikes which means 9 radar pulses in 1 spectrum analyser sweep (1 x 100 ms) causing multiple disturbances.

If the issue is the airplanes (weather) Doppler radar then it will only happen more often (stronger) as they are amplified (bundled) by your antenna when they fly towards you and are nearby. Since the airplanes are continuously moving (direction, altitude, airplane type and size, radar setting and direction), this changes the situation each time due to these variations.

https://www.youtube.com/watch?v=4sOcskanw3I Radar in the nose of an airplane

Manufacturers do not add a band pass filter in the LNAs/LNBs because these are expensive. Since the LNB manufacturers need to make sure their equipment works fine in a wide temperature range (usually -20 C to up to +50 C) and the only way to make this work is to open up in the input range. Usually this means that you can add 750-1000 MHz extra (manufacturer dependant) both below and above the specified input range to make this work.

Airplane Radar uses frequency in between 4200 and 4400 MHz. Since this power is above the official input specs from the LNA/LNB means the in band range will be suppressed (like shown on the spectrum analyser plot above) resulting in a downlink outage. So the only way to avoid this is by using a proper CBF (with enough suppression = more is better).

See here a simulation with an explanation of how the air plane Doppler radar works in the nose of each airplane.



If your downlink station is near any open water (sea/lake/pond) then it can be affected by humidity. This is the most likely reason for fluctuations (and loss of demod lock) is scintillation (aka de-polarisation).

This effect is due to humidity (ea. rising sea water, fog, high humidity) depolarising your downlink signal. When this happens you will see the signal ‘dance’ up and down or act like a wave on your spectrum analyser. See attached video of our Singapore office downlink to show you what this looks like on the spectrum analyser.




Because temperatures can easily be above 50+C in the sun, your outside equipment like LNB/LNA can be affected causing microscopic signal breakups. You can only see this with a spectrum analyser running quicker then 1ms with 100 kHz RBW or better. This is because the temperature range usually is in between -20 and +50 C for the equipment. You should either provide electronic equipment with a heatshield or cold air flow to cool it and keep it below +50C (better to be closer to +40 C).



If the presence of motorised vehicles are nearby your downlink, your problems might even be cause by dodgy ignitions. See attached two videos what you should see on your spectrum analyser if that is the case.



If your reception issues are also the air conditioners you have then the RFI will only happen when they switch on and off when the aerial attenuation is low (for example low humidity or less/no obstacles in between antenna and airco unit). I see changes in RFI (caused by our own and other roof top air conditioners) SNR locally at our Washington office due to these changing weather related circumstances.


See here a plot to show you what this looks like on the spectrum analyser.



As you can see is that we catch left and right of the carrier the aircon RFI at different levels. Because I can’t drop the carrier but based on our demod frame errors and event logs, we know with this that there is also still RFI underneath the carrier. So this only means that it is just not visible on the spectrum analyser (because it is below the top of the carrier).



Here below is a plot from summer 2016 when the air conditioners were running more frequently.




The yellow box is to show you were there is officially no satellite transponder any more (IS34 start at 3700 MHz) so this is local.


I suspect that if you would monitor 365/24/7 all your different downlink signals that you will see similar things.


Our confidence return at our teleports is clean all the time so we know this is not a satellite/transmission related problem.


Hope this helps. Let us know here in EVC via https://www.t.me/EurovisionEVC Telephone +41 22 717 2790 or email evc@eurovision.net where we can assist with any questions you might have.

When you contact EBU Eurovision EVC to report any service issues, please have all off the following:

Max+min+live hold spectrum analyser trace. (Mention when the last time it was reset).
Downlink setup (C band pass filter, antenna size, unused ports open or terminated, cable length with brand and model, etc) Pictures are always welcome to understand the installation (the more the better).
Novelsat Event log snapshot. (Mention when the last time it was reset). Make sure the Novelsat has Date and time in GMT.
Snapshot of the Novelsat monitoring page with the margin, SNR and frame errors (Mention when the last time it was reset).
Date and time in GMT of the start – stop times when the issue(s) happened.
www.Flightradar24.com snapshot (there is a history that allows you to go back in time so you can see the air traffic at the exact time of the issue).


It is vital that proper monitoring is done at your downlink, like we do, if you want to find the reason for the issue(s).

All the info can be sent via Telegram to us on https://www.Telegram.me/EurovisionEVC or via email to evc@eurovision.net


Source: Eurovision

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